FREQUENTLY ASKED QUESTIONS
Please find answers to frequently asked questions about our Main Beach Gold Coast accommodation below. If you can’t find an answer to your question, don’t hesitate in leaving an online query with our friendly customer service team here.
Booking & Check-In
Information about bookings, payments and check-in.
What time is check-in and check-out?
2.00pm check in and 10.00am check out
Do you require a security bond upon check-in?
A credit card (no debit cards) along with photo ID is required at check in. At the discretion of management a cash bond maybe substituted in place of a credit card.
Is after hours check-in available?
Can I have a late check-out?
For an additional fee, subject to availability.
When do I have to pay a deposit?
At time of booking
What are the reception hours?
Monday: 9:00am – 5:00pm
Tuesday: 9:00am – 4:00pm
Wednesday: 10:00am – 4:00pm
Thursday: 9:00am – 4:00pm
Friday: 9:00am – 5:00pm
Saturday: 11:00am – 2:00pm
Sunday: 12:00pm – 2:00pm
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Is there Internet or WiFi access available?
What facilities do you have?
Indoor heated pool, outdoor pool, BBQ, amusements room, tennis court, gym.
Is there car parking available?
Yes, reserved security access underground parking.
Is all linen provided?
How often are the rooms serviced?
Every 8 days
Is the pool heated?
General information about our location.
What shops are in the building?
Sea Urchin Kitchen & Bar
How close is Surfers Paradise & Broadbeach?
15 minutes to Surfers.
Are there shops or restaurants nearby?
Yes, Tedder Avenue street of restaurants.
Is there public transport nearby?
What local attractions are in the area?
Where can I buy groceries locally?
Mini market within 5 minutes walk