Experience the Gold Coast

Privacy Policy

At Pacific Views Resort, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a booking, or stay with us.

General Information

Who We Are
Our website address is https://www.pacificviews.com.au.

Information We Collect

Personal Data
We collect information provided directly by you when you make a booking, contact us, or interact with our website.

Comments
When visitors leave comments on the site, we collect the data entered in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

Media Uploads
If you upload images, please ensure they do not contain embedded location data (EXIF GPS), as visitors can download and extract location information from these files.

Cookies

  • Comment cookies save your name, email, and website for convenience and last for one year.

  • Login and screen display cookies are used when you sign in and can last from two days to one year, depending on preferences.

  • Editing or publishing an article sets a cookie to record the post ID; this expires after one day.


Embedded Content
Articles on our website may include embedded content (e.g., videos, images, or articles). Embedded content from other websites functions as if you visited those sites directly, and they may collect your data or use cookies.

Analytics
We may use analytics tools to monitor website performance and improve user experience.

How We Use Your Information

  • To provide and manage your bookings.

  • To communicate with you regarding reservations and enquiries.

  • To improve our website and services.

  • To comply with legal obligations.

Data Sharing & Retention

Data Sharing
Visitor comments may be checked through automated spam detection services.

Data Retention

  • Comments and their metadata are retained indefinitely for recognition of follow-up comments.

  • Registered users (if any) can see, edit, or delete their personal information at any time (excluding usernames). Administrators can also view and edit this information.

Your Right

You have the right to request an exported file of the personal data we hold about you, including information you have provided. You may also request deletion of personal data, except for information required for administrative, legal, or security purposes.

Data Protection

How We Protect Your Data:
We use industry-standard security measures to protect your personal information against unauthorised access, disclosure, or misuse.

Data Breach Procedures:
In the event of a data breach, we will investigate immediately, take steps to contain the issue, and notify affected users if necessary.

Third-Party Data:
We may receive limited data from third-party services if it is necessary to provide services or comply with legal requirements.

Automated Decision-Making:
We do not use automated decision-making or profiling with your data.

Legal & Compliance

We may disclose your personal information if required to do so by law or to meet industry regulatory obligations.